- The waybill is completed
- The sticker is completed and stuck on the parcel
- The parcel is sealed and packaged correctly
- The delivery note/invoice is printed if applicable
* What is the procedure to abide by when my parcel is damaged?
- Endorse the waybill - this means you have to specify on the waybill that is has been received damaged.
- Contact the Call Centre on 0861 737 111 within 24 hours.
* What is the volumetric weight and how do I work it out?
- Volumetric mass is the space that your parcel takes up in the vehicle proportional to its actual weight - the greater of which would be used for costing purposes
* Why does my parcel have to be packaged?
- In order to protect yourselves and other customers parcels from being damaged
* Where do I find my account number?
- Pre-printed waybills
- Invoices
- Statements
* How soon must I phone for a collection?
- The earlier the better. SFS has cut-off times for collections being placed - these cut-off times are area dependant. Please contact the Call Centre to confirm area cut-off times
* Why do certain areas have earlier cut-off times?
- There are certain areas that a driver only passes through once a day, sometimes that is in the morning,
* I have ten boxes. How many waybills must I use?
- If all ten boxes are going to the same destination then one waybill should be filled out, provided all the parcels are to be delivered on the same service type.
- If they are going to two different destinations then two waybills should be filled out, etc.
* Can I insure my parcel?
- Yes, Specialised Freight Services offers complimentary insurance of R5000,00 per waybill
- You can also insure your parcel for up to 2% of the entire amount
- Please specify your requirements on the waybill
